Check at your leisure whether the product meets your expectations. The European right of withdrawal and a 30-day trial period apply to all orders placed. The 30 days start the day after you received your order. You may unpack, view, assess and/or try on the product received. Please note that when trying on underwear, you must wear your own underwear for hygienic reasons. Within these 30 days you have the right to withdraw from the agreement without giving any reason. After registering, you then have another 30 days to actually return the products. You can also return the products without prior notice within 30 days of receipt as long as you enclose a statement indicating your wish to revoke.
If you want to exchange or return your item, you can start your return process at goldenass.com/return portal. You can also use the European model withdrawal form to inform us that you do not wish to purchase. However, the use of this form is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Please send your return to the address below:
Golden Ass Returns
Hooiweg 11
5165 NL Waspik
We appreciate it if you check immediately upon receipt if your order is delivered undamaged and complete. If this is not the case, please notify us via our contact page and we will make it right!
Conditions
You want to return one or more items. In order to receive a full refund of the purchase price including shipping costs, we ask you to comply with the following conditions:
- Returns are registered within the 30-day trial period. You then have another 30 days to send the return.
- The article is complete and in original condition. If possible, please return the product in the factory packaging.
- The item has not been used or worn (try on, keep your own underwear on while trying on).
You can also use the European model revocation form to notify us that you are cancelling the purchase. However, the use of this form is not obligatory.
Refund
As soon as possible and at the latest within 14 days after dissolution, you will receive the full purchase amount, including any standard shipping costs of the return shipment.
Once we have received the returned goods, we will refund you the amount due. We do not refund the direct cost of returning the goods.
If the product is returned to us damaged, we may charge a fee for this. You will receive the return amount on the account and in the means of payment that was also used to pay.
Any more questions? Please contact us or perhaps the answer can be found between the Frequently Asked Questions.